Exchange & Return Policy for Vogue Cartz
At Vogue Cartz, we prioritize your satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:
1. Eligibility for Returns & Exchanges
- Time Frame: You can request a return or exchange within 7 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
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Non-Returnable Items:
- Custom-made or personalized items.
- Products purchased on sale or clearance.
2. Return & Exchange Process
- Initiate a Request: Contact our customer service via email (voguecartz@gmail.com) or WhatsApp (+91-7683023897) with your order number and reason for return/exchange.
- Pickup & Inspection: Our logistics partner will pick up the item within 1-3 business days. Upon receipt, the product will go through a quality inspection.
- Approval & Next Steps: If the product passes the inspection, we will process your exchange or refund accordingly.
3. Refund Policy
- Refund Method: Refunds will be processed to your original payment method or as store credit, based on your preference.
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Processing Time:
- Once approved, the refund will be initiated within 2-3 business days.
- It may take an additional 5-7 business days for the amount to reflect in your bank account, depending on your bank/payment provider.
- Refund Confirmation: You will receive an email confirmation once the refund has been successfully processed.
4. Shipping Charges
- Returns: A return shipping fee of ₹150 will be deducted from your refund.
- Exchanges: The first exchange is free. Subsequent exchanges for the same order will incur additional shipping fees.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or full refund at no extra cost.
6. Important Notes
- Items without original tags or packaging or those that appear used or washed will not be accepted for return/exchange.
- We reserve the right to reject returns or exchanges if the conditions are not met.
